Water Division

New Water, Sewer, and Stormwater Rates Approved 7/30/2022

On June 30, 2022 the Board of Public Works for the Town conducted a rate hearing for the Water, Sewer, and Stormwater Enterprise Funds. The rate hearing reviewed the billing practices and proposed a number of changes to reflect a more equitable methodology. Click here to read the full memo.

DPW Rate Hearing 6/30/22

The Pepperell Board of Public Works will conduct a public hearing to review Sewer, Water, & Stormwater use rates and miscellaneous fees associated with the Water, Sewer, & Stormwater Divisions on Thursday, June 30, 2022 at 5:45 p.m. at Town Hall, conference room A.

Customer Notice 2/22/2022 - Deduct Meter Policy updated

Effective 2/1/2022 the Pepperell Board of Public Works (BPW) updated the Deduct Meter Policy and resumed the sale of deduct meters to water customers.

Deduct Meter Policy

Deduct Meter Registration Form

Customer Notice 2/22/2022 - Abatement Policy updated

On February 17, 2022, the Pepperell Board of Public Works (BPW) adopted a Water & Sewer Abatement Policy. The intent of this policy is to streamline abatement requests by clarifying the criteria that are necessary to qualify for an abatement, and delegating the initial approval process to the DPW staff. Customers dissatisfied by the staff's decision may still appeal to the BPW. The policy can be found here, and the abatement form can be found here

Customer Notice 8/22/19 - New Water Connection Fees Adopted

On August 22, 2019, the Pepperell Board of Public Works adopted new fees for connections to the municipal water system. These fees can be found here. These new connection fees supersede the connection fees as shown in Appendix A of the “Rules and Regulations of the Pepperell DPW – Water Division (effective August 01, 2016)

Protecting Our Drinking Water

The Pepperell Water Division recently posted Drinking Water Protection Signs in the neighborhoods that abut the town's water supplies. These signs are part of our Consumer Outreach Program to alert residents within or near our Aquifer Protection Districts that our Groundwater is vulnerable to contaminants.

To maintain a safe water supply, we all need to do our part in protecting it. What we do with or on our land directly affects the quality of our drinking water. There are a number of ways in which all of us can help reduce the possibility of contamination of our water supply.